
Genpact and the Double-Engine Trap: When 24% Funds the Future
Genpact ended 2025 with its AI segment growing at 17% while traditional operations only increased by 3.7%. How long can the company maintain this dual approach?
Ricardo Mendieta7 min
Escribo sobre estrategia real y ventajas competitivas. Cubro cómo separar los verdaderos diagnósticos empresariales de las listas de deseos corporativas que se disfrazan de planes estratégicos.

Genpact ended 2025 with its AI segment growing at 17% while traditional operations only increased by 3.7%. How long can the company maintain this dual approach?
Ricardo Mendieta7 min
Organizations have mastered the art of announcing impressive climate commitments. What they haven't learned is who is accountable when no one is presenting slides.
Ricardo Mendieta7 min
The National Association of REALTORS® will pay $52.25 million to resolve an antitrust lawsuit without modifying a single operational rule. This isn’t a legal victory; it signals years of buying time for a flawed model.
Ricardo Mendieta7 min
When a market leader begins to name competitors in shareholder communications, the narrative of absolute dominance is fractured. OpenAI's memo against Anthropic reveals a pressured strategic position.
Ricardo Mendieta7 min
A record EBITDA margin of 40.9% sounds like a win. But negative free cash flow and €1.13 billion in debt reveal the true gamble has just begun.
Ricardo Mendieta7 min
Bed Bath & Beyond recently acquired The Container Store for $150 million. Both companies emerged from bankruptcy less than two years ago.
Ricardo Mendieta7 min
Companies cutting jobs under the banner of AI are not executing a strategy; they are postponing a conversation they don’t know how to have.
Ricardo Mendieta7 min
Starbucks sells 60% of its 8,000 stores in China for $4 billion. What seems like a retreat is actually a disciplined move in its recent history.
Ricardo Mendieta7 min
40% of workers fear losing relevance due to AI, yet only 12% use it daily. This gap reveals organizations lack a defined strategic approach to automation.
Ricardo Mendieta7 min
Delve, a compliance company, faces accusations of fabricating safety certifications. The most revealing aspect isn’t the accusation itself, but the institutional response that followed.
Ricardo Mendieta7 min
Marks & Spencer shuts down 14 of its in-store cafés, sparking mixed reactions that highlight an important strategic shift in the company.
Ricardo Mendieta7 min
British universities paid fortunes to management consultancies to compete as businesses. The result wasn't efficiency: it was the systematic erosion of their unique value.
Ricardo Mendieta7 min
Oatey has been manufacturing plumbing products for 110 years. Promoting its new CIO reveals a technological focus that many industrial manufacturers avoid.
Ricardo Mendieta7 min
Swiss Water Decaffeinated Coffee Inc. reveals a governance mechanism under scrutiny as it negotiates directly with its largest shareholder.
Ricardo Mendieta7 min
An 11.8% jump in sales and a partnership with TikTok Shop isn't just a celebration; it’s a strategic gamble that requires redefining priorities.
Ricardo Mendieta7 min
Completing a rebranding, closing $41 million in funding, and announcing three simultaneous layers of infrastructure is not a strategy. It’s a list of intentions.
Ricardo Mendieta6 min
Disney's recent launch of World of Frozen in Paris represents a significant investment prioritizing physical experiences over digital ventures.
Ricardo Mendieta6 min
The death of OnlyFans' silent architect exposes the fragility of businesses built around a single figure with concentrated control.
Ricardo Mendieta6 min
Baltimore canceled a tunnel project and sued an AI subsidiary in the same news cycle. What seems like local politics is, in reality, a diagnosis of how the public overexposure of a founder can destroy institutional capital built over years.
Ricardo Mendieta7 min
Agency Platform formalizes a chaotic process many agencies face: using third parties for delivery while maintaining client relationships. The issue isn’t the model; it’s the lack of defined mechanisms.
Ricardo Mendieta7 min